Your 12 Month Guarantee return to base cover against Mechanical / Electrical Breakdown of the Equipment purchased. Cover includes parts, labour and return courier costs (inc VAT) during normal working hours (9am – 5pm Monday to Friday) subject to the terms, conditions and exclusions of Your policy.

Your 12 Month Warranty includes parts, labour and return courier costs (inc VAT) during normal working hours (8:30am – 5pm Monday to Friday) subject to the terms, conditions and exclusions of your policy

Your 12 Month Warranty includes return postages back to our offices for repair and inspection subject to the terms, conditions and exclusions of your policy

If a device is reported to have a fault but the fault cannot be replicated on return there may be an admin fee involved.

Where modifications are made without approval from ourselves, this includes RAM or Hard drive upgrades.

Consumable or auxiliary items e.g. discs, leads, printers, print materials, batteries / battery packs or any accessories, Peripherals or hardware that were not part of the original Equipment offering
at the time of purchase.

Damage to the device which is user inflicted. Any damages during transit should be reported immediately. All devices are inspected and we take a photo of each device before it leave our units meaning we can compare any photos prior to dispatch if a claim is to arise.
This includes Damage caused by foreign objects or substances.

Any claims arising to maintenance recommended by the manufacturer will not be covered.

Devices used as servers for example if they were not built for this purpose as set out by the manufacturer.

Any costs which you occur for diagnostics or repairs which have not been pre-approved or communicated with us first.

Any user-inflicted software issues will not be covered. We can re-install your provided operating system on request but this will be chargeable and not included in the 12-month warranty. This includes Claims for rectifying maladjustment or incorrect configuration or setting of manual controls or programming.

If a manufacturer re-call is called or required on your device please contact us and we will be able to advise of the best plan of action.

Any user inflicted damages or wear and tear is not covered under the 12 month Warranty

This is not included in the 12 month warranty

This is not included in the 12 month warranty

We shall offer a settlement based on the depreciated value of the Equipment and the estimated cost of repairs had theparts been available.

It is the user's responsibility to backup all data contained on the device should this be via repair or mechanical failure we will never compensate for any type of data loss.

All devices will come with a sealed warranty sticker, if this is damaged or broken the warranty will cease. All parts are security marked and logged in our system also to avoid any fraudulent claims.