About - Chaps Direct

At Chaps Direct, we're not just passionate about environmental sustainability; we're driven by a dedication to putting our customers first. Our founder, Dominic Chappell, understands that outstanding service begins with a customer-centric mindset, and he's instilled this ethos at the very core of our company.

Our commitment to customer satisfaction isn't just a tagline; it's a way of life for every member of our team. From our dedicated technicians to our friendly support staff, each of us is empowered to go above and beyond to meet your needs.

By nurturing a customer-centric culture, we've created an environment where exceptional service is the norm. Our 100% positive feedback reflects our unwavering dedication to your satisfaction. Join us in our mission to bridge sustainability with top-notch service – because at Chaps Direct, you're not just a customer; you're at the heart of everything we do.

2009

2019

2023

Humble Beginnings

Chaps IT was founded

We started in the IT consultancy sector building solutions for all different types & sizes of businesses.

This ranged from server installations, cloud migrations & backup solutions. At the time of installing the new equipment, we found that the businesses we were working for had no plans of what to do with their old redundant IT assets.

These assets would usually sit loosely in a cupboard, store room or sever room gathering dust, whilst still holding all the companies valuable data, from emails, customer & staff information, to business critical data.

Evolving to Meet Market Needs

Chaps IT Recycling LTD

Chaps IT Recycling LTD was founded in 2020, our primary aim is to reduce waste by refurbishing redundant IT assets collected from businesses & sectors all across the UK.

Above and Beyond Award

Finalists for the eBay for Business Awards 2023

We were proud Finalists for the eBay for Business Awards 2023 "Above and Beyond" Category for excellent customer service.

Link to awards profile for Chaps

Website Launch Summer 2023

Move To Our Own Web Store

After the popular demand from our eBay store & selling our refurbished items on Amazon over the years, we decided to launch our own store via Shopify. Allowing us to tailor the service & price for our customers which we believe they deserve.