About - Chaps Direct

At Chaps Direct, we're not just passionate about environmental sustainability; we're driven by a dedication to putting our customers first. Our founder, Dominic Chappell, understands that outstanding service begins with a customer-centric mindset, and he's instilled this ethos at the very core of our company.

Our commitment to customer satisfaction isn't just a tagline; it's a way of life for every member of our team. From our dedicated technicians to our friendly support staff, each of us is empowered to go above and beyond to meet your needs.

By nurturing a customer-centric culture, we've created an environment where exceptional service is the norm. Our 100% positive feedback reflects our unwavering dedication to your satisfaction. Join us in our mission to bridge sustainability with top-notch service – because at Chaps Direct, you're not just a customer; you're at the heart of everything we do.

2009

2019

2023

2024

2025

Humble Beginnings

Chaps IT was founded

We started in the IT consultancy sector building solutions for all different types & sizes of businesses.

This ranged from server installations, cloud migrations & backup solutions. At the time of installing the new equipment, we found that the businesses we were working for had no plans of what to do with their old redundant IT assets.

These assets would usually sit loosely in a cupboard, store room or sever room gathering dust, whilst still holding all the companies valuable data, from emails, customer & staff information, to business critical data.

Evolving to Meet Market Needs

Chaps IT Recycling LTD

Chaps IT Recycling LTD was established in 2020 with a mission to promote sustainability and reduce environmental waste. Our core focus is on refurbishing and repurposing outdated or redundant IT assets collected from businesses and various sectors across the UK. By giving these IT devices a second life, we not only help organizations manage their electronic waste responsibly but also contribute to a circular economy that minimizes landfill impact and maximizes resource efficiency.

Above and Beyond Award

eBay For Business Awards 2023

We are proud to announce that we were selected as finalists for the eBay for Business Awards 2023. This recognition highlights our commitment to excellence in e-commerce and our dedication to providing high-quality refurbished IT products and exceptional customer service. It is an honor to be acknowledged for our efforts and we look forward to continuing to serve our customers with the best solutions possible.

Link to awards profile for Chaps

Website Launch Summer 2023

Move To Our Own Web Store

Due to the growing demand and success of our refurbished items on platforms like eBay and Amazon over the years, we made the decision to launch our very own online store through Shopify. This move allows us to provide a more personalized shopping experience, offering tailored services and competitive pricing that we believe our customers truly deserve.

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eBay For Business Awards 2024

We are proud again to announce that we were selected as finalists for the eBay for Business Awards 2024. This recognition highlights our commitment to excellence in e-commerce and our dedication to providing high-quality refurbished IT products and exceptional customer service. It is an honor to be acknowledged for our efforts and we look forward to continuing to serve our customers with the best solutions possible.

Keep Growing

Onwards and upwards

We’ve received fantastic feedback from our customers regarding our new online store, with many appreciating the added benefits of purchasing directly from us. This positive response reinforces our commitment to maintaining exceptional customer service and providing top-quality refurbished devices at the best value for money. Whether you’re a new or returning customer, we will continue to prioritise your satisfaction and ensure that you receive the highest standards of service and products.