This document contains important information regarding the terms and conditions of the contract between you and Chaps IT Recycling LTD T/A Chaps Direct when you place an order on their website. By placing an order, you are confirming that you have read and agreed to the terms and conditions outlined below:

Placing an order All orders must be placed through the website by adding the product/s you want to your basket, proceeding to checkout, and following the on-screen process. Upon placing an order, you will receive an automated email confirming receipt of your order. If you do not receive this within 24 hours, please check your spam filter. If you are still unable to locate the email, please contact Chaps Direct at info@chapsdirect.co.uk

Delivery
Once your order has been dispatched, you will receive a confirmation email from Chaps Direct along with a tracking number. If you do not receive this email within 5 working days of the company receiving your cleared funds, please contact Chaps Direct at info@chapsdirect.co.uk. By confirming the dispatch of your order, Chaps Direct accepts your offer to buy the products and a legally binding contract between you and Chaps Direct is formed, which is governed by these terms. Chaps Direct only delivers to UK postcodes and will not deliver outside the UK. Delivery types are determined by payment method, and Chaps Direct will only deliver to the registered cardholder's address for credit or debit card payments. If you suspect that your package has been damaged in transit, you should reject the goods or sign for the goods as damaged. Chaps Direct cannot be held responsible for failed deliveries.

Promotion Codes
Refer to our website for specific details on promotion codes for products, order values, and time frames. • Promotion codes are subject to withdrawal without notice, and only one code can be used per transaction. • Grade A/ Brand new products are not eligible for promotion codes unless stated,and clearance products are not eligible for further discounts. • Returning customer promotion codes only apply to orders over £100 Inc VAT. Images: •Product images on our website are for illustration purposes only. • Retail product images do not guarantee brand new or retail products.

Payment
Chaps Direct only accepts payment methods described on the website's 'Payment Terms' page. The company reserves the right to take payment for the goods before their dispatch, but they will try to take payment as close to that time as possible. All payments are inclusive of VAT, and the company cannot charge excluding VAT prices. Refunds are subject to delay based on your card issuer's processes.

Cancellation/Returns Policy
To cancel an order, send an email to info@chapsdirect.co.uk and wait for confirmation.
We reserve the right to cancel an order and refund the payment if needed, and will notify you via email. • As a consumer customer, you can return your order within 30 working days of receiving the goods, but you will need to cover the cost of returning the items. Refunds for personal use items will be made to the original payment method. • If you change your mind about an order, you have fourteen working days to notify us in writing and return the goods at your own cost. • Refunds will be completed within fourteen calendar days, and we require all devices, accessories, cables, and manuals to be returned. • We reserve the right to cancel and refund an order at any point without explanation, and all products and accessories must be returned as received.• Software cannot be returned if the seal is broken or marked.

Products
We make every effort to ensure that the product descriptions are accurate, but you are responsible for deciding on the suitability of the goods. • Understand the grading system and factors affecting the price of non-new equipment before purchasing. Warranty, Returns & Technical Support: • If you receive a faulty item, refer to your confirmation of despatch email and follow the manufacturer's instructions. • Contact us for technical support issues and Chaps Direct warranty returns must be authorized before returning goods. • Returned items without prior authorization may be refused upon delivery, and the buyer is responsible for ensuring that items are packaged adequately and insured during delivery back to Chaps Direct. • Refer to our website for further details on our warranty page. By placing an order on our website, you agree to be bound by these terms and conditions. Contact us at info@chapsdirect.co.uk or 0345 066 0101 if you have any questions, and keep a copy of these terms for future reference.