At CHAPS Direct, we aim to dispatch orders as quickly and securely as possible. Most UK orders are sent using a tracked and insured delivery service, with tracking information provided once your order has been dispatched.

Same-Day Dispatch & Next Working Day Delivery

Orders placed and successfully paid for before 1:00PM on a working day will normally be dispatched the same day using a next working day delivery service where available.

Orders placed after 1:00PM will normally be dispatched on the next working day. On some occasions, we may still be able to dispatch an order placed after the cut-off time, depending on when the order is received and whether the courier has already collected from us.

If your order is urgently required for the following working day and you are purchasing after 1:00PM, please contact us before placing your order so that we can confirm whether same-day dispatch is still possible.

Orders placed during weekends or UK bank holidays will normally be processed on the next working day.

Please note that a next working day delivery service is a delivery target rather than an absolute guarantee. Delays caused by courier networks, severe weather, transport disruption or other circumstances outside our reasonable control can occasionally occur.

Remote & Offshore UK Locations

Delivery to some locations may take longer than our standard mainland UK service. This can include, but is not limited to:

• Scottish Highlands and Islands
  
• Northern Ireland
  
• Isle of Man
  
• other remote or offshore UK destinations
  

A different courier service or longer delivery timescale may be required for these areas.

If delivery speed is important, particularly for a business-critical requirement, please contact us before purchasing and we will confirm the expected service for your postcode.

Order Processing

Same-day dispatch is dependent on the order being ready for fulfilment. Dispatch may occasionally be delayed where additional checks are required, including payment verification, address verification or clarification of information relating to the order.

If we need any further information before your order can be dispatched, we will attempt to contact you using the details supplied with your order.

Tracking

Where tracking is available, tracking details will be provided once your order has been prepared and handed over to the courier.

Please allow a short period for tracking information to become active after receiving your dispatch notification, as courier systems may not update immediately.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing checkout. Once an order has entered the dispatch process, we may not be able to change the delivery address.

For security reasons, we may also be unable to redirect certain parcels once they have entered the courier network.

Receiving Your Delivery

Depending on the courier, value and type of item, a signature or other proof of delivery may be required.

Please ensure somebody is available to receive the parcel where necessary. If delivery cannot be completed, the courier may attempt redelivery, leave instructions for collection, or return the parcel to us in accordance with their own delivery procedures.

Missed or Failed Deliveries

If a delivery attempt is unsuccessful, please follow the instructions provided by the courier.

Where a parcel is returned to us because delivery could not be completed — for example because an incorrect address was supplied, delivery was repeatedly missed, or the parcel was not collected — please contact us so that we can arrange the appropriate next steps.

Delivery Delays

Although we make every effort to dispatch orders promptly, courier delivery times can occasionally be affected by circumstances outside our control.

Examples may include:

• severe weather
  
• road or transport disruption
  
• unusually high courier volumes
  
• network or depot delays
  
• remote delivery locations
  
• circumstances affecting access to the delivery address
  

If your tracking information shows an unexpected delay, please contact us and we will assist wherever possible.

Damaged Parcels

We take care to package equipment securely for transport. If a parcel arrives with obvious signs of significant external damage, please photograph the packaging before opening it where possible.

If the product itself has been damaged during delivery, please contact us as soon as reasonably possible and retain the original packaging while the issue is investigated.

Providing photographs of both the packaging and the affected item can help us resolve courier damage claims more quickly.

Large or Unusual Items

Certain large, heavy or unusually shaped items may require a specialist or alternative delivery service. This can include some servers, UPS systems, cabinets, storage equipment and other enterprise hardware.

Where an alternative delivery arrangement is required, the delivery method and timescale may differ from our standard service.

And collection in person may be the only option.

International Delivery

International delivery arrangements vary depending on the destination, parcel size, product type and available courier services.

Customers requiring delivery outside the United Kingdom should contact us before purchasing where delivery options or timescales are unclear.

International deliveries may take longer than UK deliveries and may be subject to local customs procedures, import requirements, taxes or charges imposed by the destination country. Any such charges are outside the control of CHAPS Direct and, where applicable, are normally the responsibility of the recipient.

Delivery Estimates

Any delivery date or timescale provided by CHAPS Direct or a courier should be treated as an estimate unless we have expressly confirmed otherwise.

We will always make reasonable efforts to dispatch orders within the stated timeframe, but we cannot guarantee courier performance once a parcel has entered the delivery network.

Need Your Order Urgently?

If you have a deadline, installation date or business-critical requirement, please contact us before purchasing.

We would much rather confirm the available delivery service with you in advance than have you rely on an estimated delivery date that may not be suitable.