All our devices come with a 30 day return guarantee. This means that if you are unhappy with your item or it didn't meet your expectations you can send the item back to us and we will give you a full refund.

Due to an increase in fraudulent activity items must be returned in the original condition in which they were received with all originally included accessories. All parts are recorded & security markings added to ensure no fraudulent activity is carried out on the item. Return postage must also be covered by the buyer.

If a fraudulent claim is made that the item is faulty and the fault cannot be replicated on return or the issue is down to user error there will be a 10% re-stocking fee applied to your refund.

The return postage must be covered by the buyer, we can provide a pre-paid label however this would be deducted when your item is refunded.

Please contact us before returning any items via email or call us on 0345 066 0101

Our refurbished devices come with a 12 Month hardware & parts warranty as standard.

This covers all mechanical & hardware failures which are not user inflicted. Software, including without limitation, the operating system and software or the reloading of software problems that result, directly or indirectly, from external causes such as accident, abuse, misuse, or problems with electrical power. Servicing not authorized by Chaps IT Recycling LTD. Usage that is not in accordance with product instructions. Failure to follow the product instructions or failure to perform preventive maintenance.
Using accessories, parts or components not supplied by Chaps IT Recycling LTD. Commercial hardware products that use, or in which have been installed, products or components that have not been provided by Chaps IT Recycling LTD. Products with missing or altered service tags or serial numbers.

Due to fraudulent activity all serial numbers are recorded and hidden security markings are added to all our devices.

If the 30-day returns period has passed from the date of delivery & the fault cannot be replicated the item may be returned with no refund.

Full terms and conditions of our standard warranty can be found on our website or can be supplied on request.