Privacy & Cookie Policy
This privacy and cookie policy clarifies the type, scope and purpose of the processing of personal data (hereinafter referred to as \”data\”) we collect, use and process as a part of our online offer and the websites, functions and contents connected with it as well as external online presences, such as our Social Media Profile. (hereinafter jointly referred to as the \”online offer\”).
Who we are
We are Chaps IT Recycling LTD (“we”, “our”, “us”) of Unit 24/25 Step Business Centre, Wortley Road, Sheffield, S36 2UH
We operate to the highest standards when protecting your personal information and respecting your privacy. If you have any questions about your personal information, or how we use it, you can contact us via email at info@chapsitrecycling.co.uk.
We are the data “controller”, which means we are responsible for deciding how and why your personal information is used. We’re also responsible for making sure it is kept safe, secure and handled legally.
The Regulation
If you live in the European Economic Area, Regulation (EU) 2016/679 (General Data Protection Regulation) is the European Regulation and in the UK, it is the \’Data Protection Act 2018\’ (GDPR).
The Supervisory Authority
The Information Commissioner’s Office (ICO) in the UK is the for us relevant authority in matters of data protection. You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Children Data
Our website is not intended for children and we do not knowingly collect data relating to children. If you become aware that your Child has provided us with Personal Data, without parental consent, please contact us and we take the necessary steps to remove that information from our server.
Accuracy
It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
What are the relevant legal bases for processing your data?
In accordance with Art. 13 GDPR the following informs you about the legal basis of us processing your data and unless the legal basis is not specifically mentioned, the following applies:
Consent – This is where we have asked you to provide explicit permission to process your data for a particular purpose. (Art. 6 Para. 1 lit. a and Art. 7 GDPR)
Contract – This is where we process your information to fulfil a contractual arrangement we have made with you. (Art. 6 Para. 1 lit. b GDPR)
Answering your business enquiries – This is where we process your information to reply to your messages, e-mails, posts, calls, etc. (Art. 6 Para. 1 lit. b GDPR)
Legitimate Interests – This is where we rely on our interests as a reason for processing, generally this is to provide you with the best products and service in the most secure and appropriate way. (Art. 6 Para. 1 lit. f GDPR). Of course, before relying on any of those legitimate interests we balance them against your interests and make sure they are compelling enough and will not cause any unwarranted harm.
Legal Obligation – This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime. (Art. 6 Para. 1 lit. b GDPR)
Vital interests – This is where we process your information for communications about security, privacy and performance improvements of our services. Or for establishing, exercising or defending our legal rights. (Art. 6 para. 1 lit. d GDPR)
Data Subject Rights
You have a number of ‘Data Subject Rights’ below is some information on what they are and how you can exercise them. There is more information on each right on the Information Commissioners (ICO) website and you can simply follow the links provided to learn more.
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Where the processing of your personal information is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us.
The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.
We encourage you to get in touch if you have any concerns with how we collect or use your personal information. You do however also have the right to lodge a complaint directly with the ICO, their contact details can be found on their website.
Please direct all requests for information, requests for information or objections to data processing to us.
Personal data we collect and how we use it when you use the online offer, Chaps IT Recycling collects different data from you, partly also so-called personal data. This is information that relates to an identified or identifiable natural person (hereinafter \”data subject\”).
Visiting the Chaps IT Recycling website in general
When visiting the Chaps IT Recycling website, you transmit data to our web server (due to technical necessity) via your internet browser. The following data is recorded during an ongoing connection for communication between your internet browser and our web server: Date and time of the request, Name of the requested file, Page from which the file was requested, Access status (file transferred, file not found, etc.),Web browser and operating system used, complete IP address of the requesting computer, amount of data transferred
For reasons of technical security, in particular to defend against attempted attacks on our web server, this data is stored by us for a short period of time. It is not possible for us to draw conclusions about individual persons on the basis of this data. The legal basis for the storage is Article 6 lit. f) GDPR.
Further personal information is only collected if you provide it voluntarily, for example in the context of an enquiry. Depending on the area concerned, Chaps IT Recycling uses the personal data provided by you to answer your enquiries, to process your order and for the purpose of technical administration of the websites.
Contact form
If you contact Chaps IT Recycling via a contact form on the Chaps IT Recycling website, the data you provide will be stored so that your message can be forwarded to the correct contact person. This is done in accordance with Article 6 lit. b) GDPR to process your request. Your data provided via a contact form will not be used for any other purposes, in particular not for advertising.
Market Research
All your data collected on the Chaps IT Recycling website for the purpose of market research will be used exclusively for Chaps IT Recycling internal purposes and will not be passed on to third parties. They will be deleted when their knowledge is no longer necessary for market research.
When you use our IT asset retirement & data destruction Service. When you use our IT asset retirement & data destruction Service, we become a processor of your data. The objective is then to securely erase or destroy any data left on devices sent for recycling. In this sense we collect and use your “Personal Data” as well as ‘Special Category Data’ that is left on the device as part of the process, but at no time will the data be accessed for viewing. We will not process special category data without consent and the legal basis for the storage is Art. 6 Para. 1 lit. a) and b) as well as Art. 7 GDPR.
Disclosure and deletion of personal data
Visiting the Chaps IT Recycling website
The data stored during the mere visit of the Chaps IT Recycling website will not be passed on to third parties.
Contact form
Only if your enquiry or comment concerns a different Chaps IT Recycling than the one whose contact form you have used, will your message and the associated data be transmitted to the correct contact person within the company. The data you have entered in an Chaps IT Recycling online contact form will not be passed on to other third parties unless you are specifically informed of this.
Market Research
All your data collected on the Chaps IT Recycling website for the purpose of market research will be used exclusively for Chaps IT Recycling internal purposes and will not be passed on to third parties. They will be deleted when their knowledge is no longer necessary for market research.
When you use our IT asset retirement & data destruction Service
Whilst we collect and use your “Personal Data” as well as ‘Special Category Data’ that is left on the device as part of the process, your data is at no time accessed for viewing nor shared.
Transfer to authorities and other public bodies
Your data will only be disclosed to third parties outside the Chaps IT Recycling if the responsible public authority or governmental institution orders the disclosure in an individual case, in which case Chaps IT Recycling is obliged to do so.
General technical organisational measures
Chaps IT Recycling has taken a variety of security measures to protect personal information to an appropriate extent and adequately. All information held by Chaps IT Recycling is protected by physical, technical and procedural measures that limit access to the information to specifically authorised persons in accordance with this Privacy Policy.
In more detail, we are using state of the art technical, and physical safeguards and operate a firm system of policies, confidentiality agreements, digital safeguards and procedures to ensure the highest level of administrative protection.
In order to access our database the user must be authorised, is challenged through a two-way authentication system and use an encrypted VPN. Also, the removal of Personal Data from our location is forbidden and made by using a complex encryption system very difficult. We use cutting edge antivirus and anti-malware software and up-to-date firewall protection. Moreover, authorised personnel must have a legitimate need to know interest such as being your point of contact or service your user account.
We also apply the internationally recognised security standard BS ISO/IEC 27001:2013 if it comes to document management and our supporting infrastructure and of course follow international best practice in regard to information security.
International transfers
Our main operations are based in the UK and your personal information is generally processed, stored and used within the UK and other countries in the European Economic Area (EEA). In some instances, your personal information may be processed outside the European Economic Area. If and when this is the case we take steps to ensure there is an appropriate level of security so your personal information is protected in the same way as if it was being used within the EEA.
Where we need to transfer your data outside the UK or EEA we will use one of the following safeguards as set out in (Art. 44 ff. GDPR) :
The use of approved standard contractual clauses in contracts for the transfer of personal data to third countries.
Transfers to a non-EEA country with privacy laws that give the same protection as the EEA.
Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, the data processed by us will be deleted or restricted in their processing in accordance with Art. 17 and 18 GDPR. If the data is not deleted because they are required for other and legally permissible purposes, their processing is restricted. This means that the data is blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax law reasons.
Online presences in social media
We maintain online presences on the basis of our legitimate interests within the meaning of Art. 6 Para. 1 lit. f. GDPR. We maintain online presences within social networks and platforms in order to communicate with customers, interested parties and users who are active there. Unless otherwise stated in this policy, we process the data of users if they communicate with us within the social networks and platforms, e.g. write articles on our online presences or send us messages.
Communication by mail, e-mail or telephone
We use means of distance communication, such as post, telephone or e-mail, for business and marketing purposes. We process inventory data, address and contact data as well as contract data of customers, participants, interested parties and communication partners.
The processing is based on Art. 6 para. 1 lit a, Art. 7 GDPR, Art. 6 para. 1 lit f GDPR in connection with legal requirements for advertising communications. Contact shall only be established with the consent of the contact partners or within the scope of the statutory permissions and the processed data shall be deleted as soon as they are not required and otherwise with objection/ revocation or discontinuation of the basis for authorisation or statutory archiving obligations.
Collection of access data and log files
On the basis of our legitimate interests within the meaning of Article 6 paragraph 1 letter f. GDPR, we collect data about every access to the server on which this service is located (so-called server log files). The access data includes the name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user\’s operating system, referrer URL (the website previously visited), IP address and the requesting provider.
For security reasons (e.g. to clarify acts of abuse or fraud), log file information is stored for a maximum of seven days and then deleted. Data whose further storage is required for evidential purposes are excluded from deletion until the respective incident has been finally clarified.
Integration Of Services And Contents Of Third Parties
We use within our online offer on the basis of our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 para. 1 lit. f. GDPR), we use content or services offered by third-party providers in order to integrate their content and services, such as videos or fonts (hereinafter uniformly referred to as \”content\”).
This always requires that the third-party providers of this content are aware of the IP address of the user, since without the IP address they could not send the content to their browser. The IP address is thus required for the display of this content. We endeavor to use only such content whose respective providers use the IP address only for the delivery of the content. Third-party providers may also use so-called pixel tags (invisible graphics, also known as \”web beacons\”) for statistical or marketing purposes. The \”pixel tags\” can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user\’s device and may contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information about the use of our online offer, as well as be linked to such information from other sources.
The following presentation provides an overview of third-party providers and their content, along with links to their data protection policies, which contain further information on the processing of data and, in part already mentioned here.
Our online presence is provided on a so called Content Delivery Network and supported by our In-house serves in the locations already mentioned above or on cloud service providers. Our providers are: Product Recommendations Trustpilot and Google, Audience Measurement Smartlook, Live Chat twak.to, Content Delivery Network Wordpress, Web Hosting Provider Hostinger
This Cookie Policy describes and informs you about our use of cookies and other tracking technologies such as flash cookies, server logs, web beacons or pixel gifs.
Please note that third party websites, which may be linked to the Site, are not covered by this Cookie Policy.
If you do not agree to our use of cookies and similar tracking technologies in this way, you should set your cookie preferences or browser settings accordingly. You will always be able to withdraw your consent and change your choice by amending your cookie preferences or browser settings in the future.
If you disable cookies that we use, some parts of the Site may not work properly and some functionalities of the Site may be unavailable, depending on the type of cookie you have disabled.
What are cookies?
Cookies are small text files sent to your device by the Site. Cookies are uploaded onto your device, thus allowing the Site to recognize you and store certain information concerning you, in order to permit or improve the service offered. A cookie will usually contain the name of the website from which the cookie has come from, the \”lifetime\” of the cookie (i.e. how long the cookie will remain on your device), and a value, which is usually a randomly generated unique number.
As regards the lifetime of cookies, two types of cookies may be used, \”session cookies\” and \”persistent cookies\”. Session cookies are automatically deleted at the end of your browsing session. Persistent cookies remain longer on your device, for the duration of each specific cookie, and will remain valid until its set expiry date (unless deleted by the user before the expiry date).
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website. Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We also use other types of tracking technologies, such as flash cookies, server logs, web beacons or pixel gifs in connection with our Website and services. These technologies are similar to cookies in that they are stored on your device and can be used to maintain information about your activities and preferences.
What types of cookies does the Site use and what are they for?
We may use different types of cookies. We may use what we call \”required\” cookies to enable core site functionalities, such as logging-in and completing an Order for Products. These cookies do not collect personal information for marketing purposes and can not be disabled.
Functional cookies provide more advanced functions, such as remembering log-in details, remembering what is in your shopping cart and remembering your preferences such as language and country, analyzing Site usage to measure and improve performance. Also these cookies do not collect information that can identify users.
Advertising cookies may be finally used to keep record of certain behaviours or preferences expressed by you, so as to present content that is more relevant to your interests, in compliance with the applicable data protection and privacy laws and upon collection of your express consent if required by law.
These cookies may also enable you to share some Site content through social networks such as (Facebook, Twitter and LinkedIn).
In any case, our cookies do not run programs on users\’ device nor upload viruses on it, and do not allow any kind of control over the device.
Cookies commonly used on this Site are listed in the table below. From time to time, we may also use additional cookies and tracking technologies not listed in this table. You may obtain an updated list of all cookies and tracking technologies used on this Site at the time of your visit upon request by contacting us.
Cookie (Google Analytics): _gat; _gid; _ga;
Cookie (Google Doubleclick): IDE;
Cookie (Youtube): YSC;
When you visit the Site, you may receive cookies from third party websites or domains. We do not control the placing of these cookies and you should check the relevant third party\’s website for more information about these cookies. The relevant third party is responsible for providing you with information regarding the cookies they place and obtaining your consent before placing cookies on your device.
How can you control cookies?
Your cookie preferences
By clicking the \”cookie preferences\” button on the Site\’s Cookie Banner, you may choose whether the Site will use \”Functional\” cookies and/or \”Advertising\” cookies, as described above.
The \”cookie preferences\” function available on the Site\’s Cookie Banner will inform you of which functionalities are available to you or not depending on the types of cookies you choose to authorize the Site to use.
Browser settings
If you wish to withdraw your consent to our use of cookies on this Site, or if you wish to delete or control the placing of cookies on your computer, you can also change your browser settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings at: Internet Explorer , Chrome, Firefox, Safari
If you disable the cookies that the Site uses, this may impact your experience while on the Site.
You can also delete cookies already stored on your computer. Again, doing this may have a negative impact on the usability of many websites.
If you disable the cookies that the Site uses, this may impact your experience while on the Site.
You can also delete cookies already stored on your computer. Again, doing this may have a negative impact on the usability of many websites.
Changes
This Policy and our commitment to protecting the privacy of your personal data can result in changes to this Policy. Please regularly review this Policy to keep up to date with any changes.
Queries and Complaints
Any comments or queries on this policy should be directed to us using the following contact details.
Chaps IT Recycling LTD
Unit 24/25 Step Business Centre,Sheffield,S36 2UH
Company Number 13133181
Phone 0345 066 0101
info@chapsitrecycling.co.uk
If you believe that we have not complied with this policy or acted otherwise than in accordance with data protection law, then you should notify us. You can also make a referral to, or lodge a complaint with, the ICO.