Condition Guidelines
The condition of refurbished and pre-owned thermal printers can vary depending on previous use, so we aim to provide clear and accurate information to help you make an informed decision.
Please read the product title, description and photographs carefully before purchasing. Any known faults, defects, print quality issues, missing parts, damage, limitations or other important condition information will be stated in the listing where identified.
Wherever possible, we include multiple photographs and highlight any noticeable marks, scratches, casing damage, broken covers, damaged trays, worn buttons or other defects. The photographs form an important part of the product description and should be reviewed carefully before purchase.
Refurbished and pre-owned thermal printers may show signs of previous commercial use, including marks, scratches, scuffs, label residue, wear to the casing, buttons, media guides, ports or connection points.
Any known issues affecting print quality, the printhead, platen roller, cutter, sensors, media feed, buttons, displays, ports, connectivity or general operation will be clearly stated in the product description where identified.
Please check the listed specification carefully before purchasing. Media width, print resolution, connectivity, cutter configuration, label or receipt compatibility and other features can vary between otherwise similar models.
Please do not assume that power supplies, power leads, USB or network cables, media rolls, label holders, mounting hardware or other accessories are included unless they are shown in the photographs or specifically stated in the product description.
Where the item shown is not the exact unit you will receive, the supplied thermal printer will be the same model or advertised specification and in the same or a very similar overall condition unless otherwise stated.
Please ensure that the exact model number, product description, specifications and photographs have been checked carefully before purchasing, as any known faults, print quality issues, missing components or limitations will be stated there where identified.
If you require clarification regarding condition, printhead condition, media compatibility, connectivity, included accessories or any known defects, please contact us prior to purchase.
Guarantee
This device comes with a 6 month hardware & parts guarantee as standard. This covers all mechanical & hardware failures which are not user inflicted. Software, including without limitation, the operating system and software or the reloading of software problems that result, directly or indirectly, from external causes such as accident, abuse, misuse, or problems with electrical power. Servicing not authorised by Chaps IT Recycling Limited.
Usage that is not in accordance with product instructions. Failure to follow the product instructions or failure to perform preventive maintenance.
Using accessories, parts or components not supplied by Chaps IT Recycling LTD. Commercial hardware products that use, or in which have been installed, products or components that have not been provided by Chaps IT Recycling LTD. Products with missing or altered service tags or serial numbers.
Due to fraudulent activity all serial numbers are recorded and hidden security markings are added to all our devices.
If the 30 day returns period has passed from the date of delivery & the fault cannot be replicated the item may be returned with no refund.
Full terms and conditions of our standard guarantee can be found on our website or can be supplied on request
Delivery & Returns
Orders placed before 1PM will be dispatched the same day via next day fully insured delivery. On rare occasions we also may be able to ship your order after 1PM. If the item is urgently required for next day & purchased after 1pm, please enquire before purchasing.
All services are fully tracked to avoid fraudulent activity or claims.
If you are located in the Scottish Highlands, isle of man, Northern Ireland or remote UK areas an additional surcharge will be applied during checkout. A slightly slower service may also be used if next day is not available. Please enquire before purchasing if this is an issue.
All our devices come with a 30 day return guarantee. This means that if you are unhappy with your item or it didn't meet your expectations you can send the item back to us and we will give you a full refund.
Due to an increase in fraudulent activity items must be returned in the original condition in which they were received with all originally included accessories. All parts are recorded & security markings added to ensure no fraudulent activity is carried out on the item. Return postage must also be covered by the buyer.
