CITRUK
60 Day Hardware Guarantee Included As Standard
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About Us
DELL XPS 13 (7390) 13" LAPTOP - 10TH GEN I7/16GB RAM/512GB NVME SSD/WIN 11 PRO
PLEASE REVIEW THE FULL ITEM DESCRIPTION AND VIEW ALL PHOTOS CAREFULLY PRIOR TO
MAKING A PURCHASE
Free Tracked Next Day Delivery
Make - Dell
Model - XPS 13 (7390)
Screen Size - 13
Screen Resolution - 3840 x 2160 - Ultra HD
Processor - i7-10510U @ 1.8GHz
Memory - 16GB
Storage - 512GB NVME
Graphics - Intel UHD
Operating System - Windows 11 Pro
Various Ports - 3x USB-C, 1x MicroSD, 1x Headphones
WIFI & Bluetooth - WIFI & Bluetooth
Optical Drive - Not Installed
Backlit Keyboard? - Yes
Touch Screen - Yes
Webcam & Microphone - Integrated
Battery - Tested & Guaranteed for a minimum of 60 minutes of operation
Power Supply - Included
Item in the photo is the item I will receive? - Yes
Device Has been Fully Tested & working as expected? - Yes
All prices are VAT inclusive. VAT invoice is available on request. Please add a
note during checkout or send us an eBay Message.
COSMETIC CONDITION & DEFECTS - PLEASE REVIEW THE BELOW INFORMATION CAREFULLY
PRIOR TO MAKING A PURCHASE.
The condition of an item is subjective and may vary from person to person. To
assist you in making an informed decision, we try to include multiple photos,
clearly highlighting any defects. We encourage you to carefully review the
photos indepth, and if you have any questions, please do not hesitate to contact
us.
Any defects deemed significant or potentially affecting the item’s functionality
will be detailed below.
If the item shown is not the exact one you will receive, it will be in the same
or very similar condition. Items with noticeable defects are photographed
separately to ensure transparency and avoid surprises. Please note that minor
wear and tear should be expected on any refurbished or pre-owned item.
Additional Information or Defects: Odd pressure mark visible on the screen when
switched off, marks to the casing
Delivery
Hardware Guarantee
Returns
About Us
Orders placed before 12PM are eligible for same-day dispatch via fully insured
next-day delivery. If an item is urgently required for next-day delivery and
purchased after 12 PM, please contact us prior to completing your purchase as
depending on workload, we may still be able to accommodate next-day dispatch for
late orders after 12PM
The delivery method, including the courier’s name, can be verified in the
listing. All delivery services are fully tracked, featuring GPS tracking and
delivery photos to prevent fraudulent claims. Note that some lower-value items
may not qualify for next-day delivery as standard. However, an upgrade to
next-day delivery can be selected during checkout, where available.
Customers located in the Scottish Highlands, Isle of Man, Northern Ireland, or
other remote UK areas, an additional surcharge will be applied at checkout. In
such cases, a slightly slower service may be used if next-day delivery is
unavailable. Please contact us in advance if this presents a concern.
International shipping is managed exclusively through eBay’s Global Shipping
Programme (GSP). Import taxes, courier selection, and shipping details are
handled by eBay once the item reaches their global shipping facility. As such,
we have no control over these processes. For VAT invoices, eBay will supply
documentation reflecting all applicable import fees, as our invoice will not
include these charges applied through the GSP.
We offer a 60-day return-to-base guarantee covering mechanical and electrical
breakdowns for the equipment purchased. This coverage includes parts, labor, and
return courier costs (including VAT) during standard working hours (Monday to
Friday, 9 AM – 5 PM). This guarantee is subject to the terms, conditions, and
exclusions outlined in your policy, which can be provided upon request or
accessed on our website.
Please note that laptop batteries are covered for 30 days from the purchase
date.
For further information or assistance, feel free to contact us.
What is Not Covered
- Return charges where a fault cannot be found or where the fault relates to a
software or program error.
- Unauthorised modifications to the Equipment.
- Accidental damage.
- Failure to comply with the manufacturer’s instructions for the care of the
Equipment.
- Costs not authorised by the Provider or its appointed engineers.
- Faults relating to the installation of the Equipment, software installation,
and corrupted software installed on the Equipment or due to computer viruses.
- Deliberate damage or neglect of the Equipment.
-Repair to or Damage of a cosmetic nature caused by but not limited to denting,
scratching,
chipping, staining, and rust or corrosion.
- Claims arising as a result of normal wear and tear (e.g. belts, fuses,
batteries).
- Loss of data or information from the Equipment.
- If the manufacturer / Refurbisher seal is broken then all benefits under the
policy will cease.
Due to fraudulent activity, all serial numbers are recorded and hidden security
markings are added to all our devices including warranty seals.
If a claim is made stating that the item is not as described or defective in
order to obtain a free return label, and this claim cannot be verified, we will
report the issue to eBay for appropriate action against your eBay account. In
such cases, the cost of return postage may be deducted from the refund. If any
issues arise with your item, please reach out to us via eBay messaging, and we
will gladly assist you and advise on the best course of action.
Please note, if the 30-day return period has passed from the date of delivery
and the fault cannot be replicated, the item may be returned; however, no refund
will be issued.
This item comes with a 30-day return guarantee. This means that if you are
unhappy with your item or it didn't meet your expectations you can send the item
back to us and we will give you a full refund.
Due to an increase in fraudulent activity items must be returned in the original
condition in which they were received with all originally included accessories.
All serial numbers are recorded & security seals/markings are added to ensure no
fraudulent activity is carried out on the item. Return postage must also be
covered by the buyer.
In the event of a fraudulent claim that the item is faulty, and the fault cannot
be replicated upon return, we reserve the right to report the issue to eBay for
appropriate action to be taken against your eBay account. Additionally, any
return postage costs or used consumables may be deducted from your refund.
Our mission is to reduce the growing amount of electronic waste that is
discarded into landfills each year. By choosing refurbished, you not only save
money but also contribute to environmental preservation. Each asset undergoes a
comprehensive process where all traces of previous ownership are removed and
tested to standards that exceed those of their original factory release.
Our items are meticulously inspected, cleaned, and rigorously tested through our
extensive procedures to ensure they meet the highest quality standards. This
ensures that you are fully satisfied with your purchase and that your item will
continue to serve its purpose for many years to come.
Our Office Hours are Monday-Friday 9 am - 5 PM. We will only respond to eBay
messages in this timeframe.
Should you have a issue with your purchase please contact us via eBay messages
prior to leaving feedback.
Chaps IT Recycling Limited - All rights reserved.
The condition of an item is subjective and may vary from person to person. To assist you in making an informed decision, we try to include multiple photos, clearly highlighting any defects. We encourage you to carefully review the photos indepth, and if you have any questions, please do not hesitate to contact us.
Any defects deemed significant or potentially affecting the item’s functionality will be detailed in the above description. If the item shown is not the exact one you will receive, it will be in the same or very similar condition.
Items with noticeable defects are photographed separately to ensure transparency and avoid surprises. Please note that minor wear and tear should be expected on any refurbished or pre-owned item.
This device comes with a 90 day hardware & parts guarantee as standard.
This covers all mechanical & hardware failures which are not user inflicted.
Software, including without limitation, the operating system and software or the reloading of software problems that result, directly or indirectly, from external causes such as:
Accident, abuse, misuse, or problems with electrical power. Servicing not authorized by Chaps IT Recycling Limited. Usage that is not in accordance with product instructions. Failure to follow the product instructions or failure to perform preventive maintenance.
Using accessories, parts or components not supplied by Chaps IT Recycling LTD. Commercial hardware products that use, or in which have been installed, products or components that have not been provided by Chaps IT Recycling LTD. Products with missing or altered service tags or serial numbers.
Due to fraudulent activity all serial numbers are recorded and hidden security markings are added to all our devices.
If the 30 day returns period has passed from the date of delivery & the fault cannot be replicated the item may be returned with no refund.
Full terms and conditions of our standard guarantee can be found on our website or can be supplied on request.
Orders placed before 1PM will be dispatched the same day via next day fully insured delivery. On rare occasions we also may be able to ship your order after 1PM. If the item is urgently required for next day & purchased after 1pm, please enquire before purchasing.
All services are fully tracked to avoid fraudulent activity or claims.
If you are located in the Scottish Highlands, isle of man, Northern Ireland or remote UK areas an additional surcharge will be applied during checkout.
All our refurbished devices come with a 30 day return guarantee. This means that if you are unhappy with your item or it didn't meet your expectations you can send the item back to us and we will give you a full refund.
Due to an increase in fraudulent activity items must be returned in the original condition in which they were received with all originally included accessories. All parts are recorded & security markings added to ensure no fraudulent activity is carried out on the item.
Return postage must also be covered by the buyer.
